#1) Call us at 509 535 5098. If you go to voice mail please leave a message...we'll call back shortly. Yes, you can talk to a real person! In fact, it is imperative since we'll go to go over some specs to make sure everything is configured correctly.
#2) Click here to place an online order through the Decor and Restore inc secure server
#3) On many styles you can order at our shopping cart site at HeatGrates.com. We may still be contacting you to go over the specs if necessary.
#4) Should you want to mail in an order, our address is 2525 E. 29th, Suite 10B-343, Spokane, WA 99223
Note: Office hours are 10-4 Mon-Fri, excluding federal holidays. We always confirm every order, so if you don't hear from us, please give us a call.
Return and cancellation policy: If you wish to return an item you must call for instructions. Items returned without authorization will be refused. Keep the original packing and invoice. Items must be returned within 30 days of receipt, and be fully insured. Shipping charges are not refundable. Returns sent to the wrong address, either through customer error or through the customer not calling for instructions will incur additional shipping which will be passed long to the customer in the form of a reduction of the refund amount. Full credit will not be issued if item is missing parts, shows wear, is not in resalable condition, or has been damaged. Items that were damaged by your shipper are not eligible for refund. You will need to collect compensation from the shipper yourself through the insurance coverage you purchased from them. In that event, we will hold the item for 6 months in the event your shipper wants to inspect it. Some items are not returnable including all custom items and discontinued items. Items that have been partially constructed are not cancelable. Cancelled orders are subject to a cancellation fee of 6% of the total order amount. If you have any questions about return policies or cancellation fees affecting an item please ask for a clarification at or before the time of order. Thanks!
The minimum restocking fee on all items is 6%. Some items have a higher restocking fee and are shown below.
Craftsman, summit, mission styles: 15%
Historic cast iron: 20%
Turn of the century: not returnable, non-cancellable once construction starts
quick ship wood registers: 20%, unfinished red oak only
cast bronze,flat, scroll: 25%
tuxedo collection registers: 25%
Bell Foundry, Monarch, Sunset Boulevard, Signal Hill, 42nd st, Bamboo trellis, wine cellar, chronicle: 25%
Coronation: non-returnable, non-cancellable once construction starts
California Mission: 25%
black tie granite: not returnable
olympia grilles: 20%
pacific style hammered copper: 20%
geometric style: non-returnable, non-cancellable once construction starts
mountain scene collection: non-returnable, non-cancellable once construction starts
Pickford style air vents: all custom, non-returnable
eggcrate, toe kick, wood basevents, and rickenbacker vents that have a finish or are made of a wood other than red oak are not returnable; unfinished is 15%
high velocity registers: 15% in red oak, others woods non-returnable
We do not share, sell, or otherwise disseminate any of your information to companies other than those operated by decor and restore inc. This would include your name, address, financial information, and e-mail address. We do not telemarket or hire telemarketers. We do not send junk faxes. We do not spam. Plus, you'll notice we are just about the only site on the internet that does not accept advertising.